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Frequently Asked Questions

Find answers to common questions about orders, shipping, and our products.

Shipping & Delivery

How long will my order take to arrive?
As an independent studio, we do not believe in the frenetic pace of fast fashion. Our delivery takes 3 to 7 days because every piece undergoes a rigorous pre-dispatch inspection and is packed with deliberate care in our studio. True armor is worth the wait. All orders are processed Monday to Friday. Please allow 1-2 business days for dispatch preparation (Studio Dispatch) before your package is routed via Royal Mail.
Do you offer Next Day or Expedited Delivery?
As an independent studio, we prioritize architectural integrity over the frenetic pace of fast fashion. Every specimen undergoes a rigorous pre-dispatch inspection at our UK forge (requiring 1-2 business days). For those who require their pieces sooner, we provide an Expedited Tracked service (estimated 3-5 business days via Royal Mail). Complimentary standard routing is gracefully extended on acquisitions over £45.
Where do you ship from?
All orders are packed and shipped from our facility in the UK. No long waits from overseas.

Product & Quality

Is your jewelry hypoallergenic and safe for sensitive skin?
Yes. Our structural components are forged from premium 304L Stainless Steel - Nickel Safe & REACH Compliant, while all post assemblies (earring posts and piercing parts) are upgraded to Medical-Grade 316LVM Surgical Steel or Pure Titanium. This ensures complete skin compatibility and strictly complies with the UK REACH Annex XVII nickel-release standards (< 0.2 μg/cm²/week for piercings), making them safe for sensitive skin without causing skin discolouration.
Is the gold plating fresh-water resistant?
Our pieces utilize advanced 18K Gold PVD (Physical Vapor Deposition) cladding. This creates a molecular-level bond with our steel foundation that is up to 10x more resilient than traditional electroplating. It is completely sweat-proof and fresh-water resistant for daily exposure (showering, handwashing). However, to preserve the molecular integrity of the gold lattice over decades, we advise minimizing exposure to pool chlorine and strong industrial solvents.
Does it come with a box?
Yes. To support our curation protocols (The Architect's Triad), specimens are dispatched in an ultra-thin, FSC-certified slide-open box, enclosed in a 180gsm black card envelope. Engineered with a strict 17mm external thickness (under 21.5mm packaged thickness) and keeping the total package weight under 85g, this design secures up to three pieces without overlap and conforms perfectly to Royal Mail Large Letter routing.
Material Architecture & Compliance
Skin Compatibility Protocol: Forged for absolute skin compatibility. This specimen is crafted from Premium 304L Stainless Steel - Nickel Safe & REACH Compliant, rigorously tested and certified to fall strictly within the safety thresholds of UK/EU REACH regulations. Material Disclaimer: Unless explicitly stated as hallmarked solid precious metals, our jewelry pieces are fashioned from base metals (such as stainless steel or brass) with gold or silver-tone plating. Please refer to individual product descriptions for exact material details and care instructions.

Returns & Warranty

What is your return policy?
We operate a strict 14-day evaluation cycle. Hardware must remain unworn and sealed within its original architecture. Please note: Earrings are delivered within a vacuum-sealed, transparent polymer enclosure with a tamper-evident security seal. Once the security seal is fractured, the item is legally excluded from reverse acquisition protocols due to hygiene protection regulations. * Under the UK Consumer Contracts Regulations 2013, pierced jewelry (earrings) cannot be returned for hygiene reasons if the tamper-evident seal has been broken or removed.
How do I start a return?
Please email our support team at archive@solarcobjects.com with your Order #, and we will guide you through the process.
Do you offer a warranty?
Yes. We stand by our craftsmanship. We offer a 2-Year Color Integrity Guarantee against manufacturing defects and extreme tarnishing under normal daily wear.

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